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Terms and Conditions
We recommend that you print and keep a copy of these Terms and Conditions for future reference.
THESE TERMS AND CONDITIONS
These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
ORDER PROCESS - ORDERS FOR DELIVERY
We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.
You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button. When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks with Experian Limited or other agencies. In particular, we may pass your details to Experian for them to check against certain public and private databases. Experian may keep a record to use in future security checks. This helps to protect you and us against fraudulent transactions. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you visit one of our stores. Please note that products, prices and offers in our stores may differ from those featured on this site.
PRICES AND PAYMENT
All prices and charges on this site are in UK pounds. They exclude any VAT payable, but exclude delivery charges (for details see 'Delivery' below). Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative. We try very hard to ensure that all information on this site is accurate. However, occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.
WHERE WE DELIVER
Delivery must be to an address in the United Kingdom (but excluding the Channel Islands and, for some larger items, the Isle of Man and the Scottish islands). All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
HOW WE ORDER
Most products (except large items that require either pick up or special delivery) are delivered either by courier or by post, depending on their size and value.
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding bank holidays). If you order after 12.00pm, please calculate your delivery time as if your order had been placed the following working day.
STANDARD POSTAL DELIVERIES
Standard postal and courier deliveries should arrive within 3-4 working days of placing your order (to be safe, please allow a little extra during busy sale periods).
MISSING, DAMAGED OR INCORRECT ORDERS
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please email us within two days of the receipt of the order. If your order is not en route to you, please e-mail us at email@example.com or telephone 01986 896466. In the unlikely event that a product arrives damaged or faulty, please follow the instructions in the delivery documents, this excludes items that are shipped as box damaged or box opened.
CANCELLATIONS AND RETURNS
Cancellation (Delivery items only)
If you have chosen to have your order delivered, you can cancel your purchase at any time either before or up to 14 days after delivery. To action a return, please call us on 01986 896466, we will help you diagnose the problem upon diagnosis you will then be given an RMA number which needs to be clearly marked on the outside of the packaging. You can then return the item to us at the following address:
Wood Farm Barn
Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any). Once we receive the item you will be given a full refund. The following are guidelines for all goods ordered for delivery. Wherever possible we will respond to your individual circumstances. If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair, exchange or refund.
We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.
To qualify for a refund or exchange the product must be in otherwise in 'as-new' condition.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. batteries, camera films, ink cartridges etc) the guarantee period is three months from delivery.
Any refund due to a fault or other defect will include a refund of the applicable delivery charges. We will also pay for our costs of collecting goods for replacement or refund if they are not taken into a store. Replacement goods are sent by standard delivery only (i.e. premium services are not available).
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS
This Website We, our Group companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use.
Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
General These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. OHC Surplus is a trading name of Orchard House Computers, Wood Farm Barn, The Street, Flixton, NR35 1NZ registered in England No 3556941.
We are VAT registered in the UK : 711 4128 79